Refund policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of withdrawal, you must enter the following data

First name and Surname:
Postal Code/Town:

and inform the contractor of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal / right of withdrawal

According to § 18 FAGG (Austrian Long-Distance Business Act), the consumer has no right of withdrawal / right of revocation for distance sales or contracts concluded outside of business premises
  • Goods that are made to customer specifications or that are clearly tailored to personal needs;
  • Goods which, due to their nature, were inseparably mixed with other goods after delivery;
  • Audio or video recordings or computer software that are supplied in a sealed package, provided that the seal has been removed after delivery;
  • the delivery of digital content not stored on a physical data carrier, if the entrepreneur - with the express consent of the consumer, combined with his knowledge of the loss of the right to withdraw from the contract if the contract begins early, and after providing a copy or confirmation in accordance with Section 5 (2) or § 7 Paragraph 3 - has started delivery before the expiry of the withdrawal / revocation period.

Further downloads:

Withdrawal Form (English version)

Widerrufsformular (German version)

Last update: October 5, 2023